Unlock your iOS device and go to the Home screen. So I'm trying to connect my iphone 5c to itunes and it wont connect. If the issue persists, contact Apple Support. Where are you looking for it in iTunes? That is what I knew too, it was double sided:
Also, try plugging iPhone into a different USB port on your computer.
If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch
None of the methods mentioned above solves my problem. Turns out the connection cable that came with the phone was defective. Connect your device to your computer with a different USB cable. Feb 16, 3: Nov 17, 8: I've tried updating itunes software, changing the usb cords, the connection is fine and I plugged in my iphone 5 and it connect to itunes just not my iPhone 5C. Nov 7, 8: